Frequently Asked Questions

If you have a question, please check the list of the most asked questions, it may contain an answer to it. If your question is not included on the list, please contact us at [email protected]

My credit card was declined when I tried to deposit. What can I do?

Please send us the requested documents at [email protected] to get your card whitelisted: 1) Front and back of the credit card – blocking the middle 6 digits and CVV 2) Front and back of the ID

Where can I find the status of my deposit/withdrawal/internal transfer?

What deposit/withdrawal methods do you offer?

Can I update my personal information?

Why do I need to submit my documents for account validation?

Do I need to provide my proof of residency?

What supporting documents do I need to provide if I want to be your client?

How will I know about costs?

Can I use someone else’s credit card or bank account for deposit/withdrawal?